At Alpha Leukos, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, unaltered, and in original packaging with tags intact.
- Returns will not be accepted for items purchased during sale or clearance events unless damaged or defective.
2. Non-Returnable Items
- Innerwear, socks, or accessories (if applicable)
- Customized or personalized items
- Items showing signs of wear or damage caused by the customer
3. Return Process
To initiate a return:
- Email us at alphaleukos@gmail.com with your order number, reason for return, and photos (if applicable).
- Once approved, ship the item to the return address provided in our email.
- The cost of return shipping will be borne by the customer unless the item is defective or incorrect.
4. Refund Process
- After the returned item is received and inspected, your refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method only.
- In case of COD orders, we will initiate a refund via UPI or bank transfer.
5. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item:
- Notify us within 48 hours of delivery with clear photos.
- We will arrange a replacement or full refund at no additional cost to you.
6. Exchange Policy
- Currently, we do not support direct product exchanges.
- Please return the item and place a new order for the desired size or style.
7. Cancellation Policy
- Orders can be cancelled within 12 hours of placing them.
- After this period, the order will be processed and cancellation requests will not be accepted.
8. Contact Us
If you have questions or need assistance with your return or refund, contact us:
📞 Phone: 7893735757
📧 Email: alphaleukos@gmail.com